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Our aims and values

Our Core Values

  • Our commitment is to young people and those who support them.
  • We are dynamic, positive, creative and responsive.
  • Our relationships are at the heart of what we believe in.

Aim 1: We will deliver outstanding support to our members and those organisations with whom we work.

Our members and the organisations with whom we work are at the heart of what we do. Through our strong relationships and experienced staff, we will deliver the services they need to strengthen their work with young people.

Aim 2: We will support high quality services to young people.

Young people should have access to activities which are safe, challenging and inspirational - and enable them to develop positive relationships and gain new skills. We are committed to providing high quality services in local communities when young people need them.

Aim 3: We will use our growing profile and voice to strengthen local youth services.

Our new strategy provides clarity about who we are and our local role in championing young people's services. Our growing profile provides opportunity to celebrate the achievements of our members and ensure that our voice is heard across the region and nationally.

Aim 4: We will be a strong and focused organisation able to demonstrate our impact.

We recognise that a strong local youth sector needs a focused and efficient membership organisation. We have ambitious plans and will work hard to attract new income and supporters. Showing that youth work makes a difference to young people is more important than ever; and we will strive to achieve this.

What you should expect from our staff

All members of our team are expected to demonstrate the highest possible standards of personal and professional conduct and behaviour and consistently act with honesty and integrity.  We will:

  • Always do our best to help you find a solution to your issue
  • Always be polite
  • Treat you fairly and do our best to understand your situation
  • Recognise that people do not have the same experience and that we need to adapt what we do and how we do it to take account of others’ needs
  • Tell you clearly what we are going to do and when we will get it done by
  • Keep you informed of what is happening
  • Be honest when we have made mistakes
  • Keep your safety and the safety of others in mind and take action when we have concerns
  • Keep your information secure and not share any personal or confidential information to anyone who does not have the right to receive it.
  • Tell you if we believe there is a conflict of interests

Momentum (Norfolk) Privacy Statement

Do you have an issue you'd like us to address? Please see 'How to make a complaint.'

How to make a complaint

Complaint Form