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First Contact, Advice & Guidance Case Worker

LeewayHours: 37 hours per week

Location: Great Yarmouth

Contract: Fixed term contract until 31 March 2021

Salary: £17,893 rising to £19,610 upon successful completion of the probation period

Job Purpose

To provide an effective, supportive and confidential service for people contacting Leeway for advice and guidance who are living with or fleeing domestic violence/abuse and requiring information and support. The support will be provided through telephone, email, webchat or virtually as part of Leeway’s advice and support team.


Relevant qualification and/or experience of working for a voluntary or statutory service providing support for people who are experiencing/have experienced domestic abuse. Flexible, excellent interpersonal /communication skills and the ability to work alone and part of a team.

Driving Licence and the ability to travel throughout Norfolk is essential.

Women only to apply: S.7(2)(e) SDA applies. ‘Exempt under the Equality Act 2010 Schedule 9, Part 1’

To apply, please request an application pack through

Closing Date for applications: 4pm Monday 1st June 2020