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Housing Manager

YMCA NorfolkHours: 37.5 Hours per week

Location: Norwich

Salary: £15.23 per hour

Contract: Permanent

The Role:

The Housing Manager will ensure the effective operational delivery of Housing Services to residents, towards our mission of transforming young lives.

The Housing Manager will be required to:

  • Ensure that young people are treated with respect and dignity, and are empowered to make informed decisions about their own lives.
  • Provide a safe and welcoming environment that encourages young people to belong, gives them opportunities to contribute, in order that they can thrive.
  • Ensure young people are effectively risk assessed and fully inducted into the service.
  • Develop and implement a programme of housing related support and positive activities.
  • Ensure health and safety compliance of the building.
  • Ensure management of License Tenancy’s in line with legislation and best practice.
  • Embed restorative approaches in dealing with anti-social behaviour and breaches of tenancy.

The post holder will act as designated safeguarding officer participating in a duty manager’s rota.

Housing Manager (Central) Job Description

The Organisation:

YMCA Norfolk is a great place to work, offering meaningful opportunities to make a difference in the lives of young people. Working at YMCA Norfolk is an opportunity to be a part of an organisation which is challenging, innovative, rewarding and fun! We place young people at the heart of all we do and are committed to building an organisation that is responsive to the needs of young people and our stakeholders. By supporting our staff and volunteers to develop their talent and ideas, together we can make a difference.

What you’ll need to succeed:

The Housing Manager will need a proven record of housing knowledge including regulation, Supporting People and QAF outcomes. We would expect them to have knowledge of the issues facing homeless young people and a demonstrable understanding of assessment of risk/need. The successful candidate would have knowledge of safeguarding children, young people and vulnerable adults in relation to housing as well as recent Housing and Tenancy management experience. The Housing Manager should have experience of Line Management and interpersonal skills, sufficient to communicate effectively with a wide range of staff and external contacts. The manager needs to be confident in dealing with problematic behaviour including potential violence. They need to be able and willing to work unsocial hours.

What you’ll get in return:

  • Death in service benefit of 2 x annual salary
  • Healthshield Health Care Plan
  • Health and wellbeing events and activities
  • Family friendly policies
  • In service training opportunities and bursaries investing in your development
  • Annual staff day and staff awards to celebrate our successes
  • Regular line management and support
  • Staff discount at Stepping Stones Café

For more information on this role, please contact Stephanie Coker on 01603 621263 Ext 161 or

To apply, please send a CV to or by post to Stephanie Coker, HR/Payroll Administrator, 35-37 Exchange Street, Norwich, Norfolk, NR2 1DP

Closing DateFriday 2nd November 2018 at 9am

Please note we may close this vacancy early if we receive a large number of applications.

YMCA Norfolk is committed to safeguarding and promoting the welfare of children and young people, and expects all staff and volunteers to share this commitment.

Please note the successful candidate will be required to undertake an Enhanced / Standard DBS check prior to starting employment.